Privacy Policy

Last updated: June 2026  ·  Scentivora, India

At Scentivora, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when shopping on our website, scentivora.com.

1. Information We Collect

When you create an account, place an order, or interact with our website, we may collect the following information:

• Personal Details: Full name and email address
• Contact Information: Phone number (including WhatsApp)
• Delivery Information: Shipping address and order details
• Account Information: Login credentials and purchase history (if you create an account)
• Technical Data: IP address, browser type, device information, and browsing behaviour on our website

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and delivery notifications
• Providing customer support and responding to your enquiries
• Sending promotional emails and marketing communications (you may opt out at any time)
• Improving our website experience and product offerings
• Analysing website traffic and performance (via Google Analytics)
• Running targeted advertising campaigns (via Meta/Facebook Pixel)

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and measure the effectiveness of our marketing. Specifically:

• Google Analytics: To understand how visitors use our website and improve our content and layout.
• Meta (Facebook) Pixel: To deliver relevant advertisements on Facebook and Instagram based on your browsing behaviour.

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect some functionality on our website.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With our logistics and delivery partners to fulfil your order
• With payment processors to complete your transaction securely
• With analytics and advertising platforms (as described above) in anonymised or aggregated form
• Where required by law or to protect the rights and safety of Scentivora and its customers

5. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Opt out of marketing communications at any time

7. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from minors.

9. Contact Us